At Revorn Limited, we are dedicated to providing quality antique sales and restoration services. Due to the unique nature of our work, our refund policy varies based on the type of purchase or service. Please read the policy carefully to understand your rights and options.
Antique Sales
All items sold are genuine antiques, and we take care to ensure accuracy in their description and condition. However, due to the nature of antique items, all sales are considered final, and no refunds or exchanges are offered except in cases where items are proven to be significantly misrepresented.
- Significantly Misrepresented Items: If an item you purchase is materially different from its description on our website, you may be eligible for a refund. Requests for refunds must be made within 14 days of receipt, accompanied by photographic evidence and a detailed description of the discrepancy.
- Return Shipping: If a refund is approved, the item must be returned in its original condition and packaging. Return shipping costs are the responsibility of the customer.
Restoration Services
Our antique restoration services are custom and personalized to each item, tailored to meet specific needs. Due to the bespoke nature of this work, refunds on restoration services are not offered after work has commenced.
- Pre-Service Cancellations: Customers may cancel a booking for restoration services up to 48 hours before the scheduled start time for a full refund. Cancellations made within 48 hours of the scheduled start may incur a cancellation fee.
- Service Satisfaction: If you are unsatisfied with the final results, we will make reasonable efforts to address your concerns by offering adjustments. However, due to the delicate and individualized nature of antique restoration, results may vary, and full refunds are not provided.
Refund Process
To initiate a refund request, please contact our team at support@revorn.co.uk with the following details:
- Order number or booking reference
- Description of the item or service
- Reason for requesting a refund, along with any supporting documentation or photos
Upon receiving your request, our team will review it and notify you of the approval or rejection of your refund within 5–7 business days. If approved, refunds will be processed to your original payment method within 10–14 business days.
Exceptions and Exclusions
Certain circumstances are not eligible for refunds:
- Items damaged by improper handling, storage, or alterations after purchase
- Restoration work where results may vary based on the item’s age, material, and condition
- Custom requests or specially ordered items that were accurately provided
Contact Us
If you have any questions about our Refunds Policy, please reach out to us: